238 Engineering Jobs in Hillsborough County

Job Summary

Job Summary

Be the key to unlocking uninterrupted connectivity in our communities. As a Senior Operations Center Specialist at Spectrum, you'll expertly manage and guide advanced network operations, efficiently restoring service. Advance your skillset by managing high-volume and disaster recovery events. Use your expertise to help support our 24/7 network, keeping people connected to what matters most.

Responsibilities

What our Senior Operations Center Specialists Enjoy Most About the Role

• Technical Excellence: Refine your technical skills by managing advanced network operations to detect and resolve outages and impairments.

• Proactive Approach: Analyze network performance, identify trends, and create action plans to enhance customer experience. Coordinate with field leadership to resolve persistent and intermittent issues.

• Collaborative Environment: Work with multiple teams to resolve, escalate and prioritize outages and disaster recovery efforts.

• Connect to More: Advance your technical mastery by supporting training and mentoring team members.

• Unlimited Potential: Advance your career at Spectrum by leveraging professional growth opportunities, including on-the-job training and tuition-free degrees & programs.

Working Conditions

Our Regional Operations Centers monitor our network 24/7, keeping our communities connected. This role requires flexibility to work different shifts, including nights, weekends and holidays, in an office environment.

Qualifications

Required Qualifications

Education

• High school diploma or equivalent.

Experience

• 4 + years of experience in the cable / telecommunications industry.

• 4 + years of experience in network operations, dispatch, call center or help desk support experience.

• Spectrum ROC Specialist III or equivalent experience.

Technical Skills

• Knowledge of HFC network concepts, industry terminology, DOCSIS and end-user support principles.

• Ability to troubleshoot basic hybrid fiber coax issues using related software.

• Ability to generate reports and correspondence.

• Interpret instructions in a variety of formats.

Skills & Abilities

• Fluent in English.

• Demonstrated customer service and communication skills.

• Ability to differentiate between colors used as identifiers in our software systems.

Preferred Qualifications

• Assocaites degree or certificate in telecommunications or IT.

• Ability to read & interpret HFC plant schematics / prints.

• SCTE broadband and network maintenance related courses or equivalent.

• A+, N+ and MCSE or related certifications.

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