- Front Desk & Guest Experience
- Serve as the first point of contact, greeting and assisting clients, vendors, auditors, and visitors with professionalism and courtesy.
- Manage visitor check-in procedures, ensuring compliance with company policies and security protocols.
- Coordinate the reception and hosting of guests and visitors.
- Call Management
- Answer, screen, and direct incoming calls in a timely and professional manner.
- Accurately route calls to appropriate departments while maintaining confidentiality and efficiency.
- Office & Visitor Coordination
- Provide basic administrative support such as filing, scanning, data entry, and document organization as needed.
- Coordinate meeting room bookings and prepare spaces for meetings or audits.
- Maintain front desk supplies and ensure the reception area remains organized and presentable at all times.
- Support the reception of vendors, clients, auditors, and other stakeholders, ensuring a seamless experience.
- Liaise with internal departments to ensure smooth visitor coordination.
- Confidentiality & Professionalism
- Always maintain a professional demeanor and appearance.
Requirements
- High school diploma required, associate or bachelor's degree preferred.
- Strong verbal and written communication skills. Bilingual English/Spanish required.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
- Excellent organizational and multitasking abilities.
- Strong interpersonal skills with a customer-service mindset.
- Ability to maintain discretion and confidentiality at all times.