Tampa - Customer Service - Order Entry (Remote)

About the job
Schedule: 12pm-8:30pm Sunday-Thursday (Remote)

About the Job
Assists Patients, Organizations, Sales and the Pharmacy by performing the following duties:

Key Responsibilities

• Ensures security of Protected Health Information as per HIPAA requirements.
• Talks with customers by phone and receives orders for prescriptions or responds to customer questions and/or requests for information including billing, order status, delivery status, etc.
• Answers telephone and direct calls to pharmacists and/or other pharmacy personnel or take necessary messages.
• Provides product information, product literature, and customer ordering status to support field sales personnel.
• Receives prescriptions from pharmacist for processing by entering into pharmacy computer system. Prepares correct paperwork for pharmacy to fill medications.
• Solicits sale of new or additional services by calling patients for their monthly refills.
• Receives and processes prescriptions via fax, mail, and online ordering systems.
• Verifies and/or updates accuracy of patient information, i.e., address, allergies, etc.
• Enters new prescription orders into the computer system and processes form of payment: check or credit card; when appropriate. Communications form of shipment of orders.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Follows reconciliation and reporting procedures for reporting to local, state, and federal governing authorities as required by law.
• May serve as a role model for the purposes of training new personnel.

Set yourself apart
Basic Qualifications

• High school diploma or general education degree (GED).
• At least one-year related experience and/or training; or equivalent combination of education and experience.
• Proficient in computer applications, including Microsoft Windows, Microsoft Office 365 Suite, Microsoft Teams, and the ability to type accurately and efficiently.
• Demonstrated ability to communicate effectively in English, both verbally and in writing.
• Active/current Pharmacy Technician License required. Registration(s) required by state in which pharmacy is located.

Working Conditions

• This position requires sitting for extended periods of time including majority of shifts.
• This position requires looking at a computer and typing for the majority of shift.
• This position is a remote position but is subject to change based on business need.
• Employees will be required to read small print.
• Employee will be required to provide a HIPPA compliant work area.

What's on offer?
At AnazaoHealth, you'll find plenty of opportunities to grow and make an impact. We offer competitive pay, a comprehensive benefits package (including 401k and Volunteer Paid Time Off), and a supportive workplace where your ideas and talents can shine.

We're proud to be an Equal Opportunity Employer and maintain a drug-free workplace. Diversity makes us stronger, and we're committed to building an inclusive environment where everyone feels welcome.

Ready for the challenge?
Take the next step and join us in shaping the future of personalized medicine. Apply online today and don't forget to include your salary requirements.

No phone calls, please.
We do not accept agency referrals for this position.