Job Title: Support Specialist
Department: Assisted Housing
Reports To: Supervisor, Assisted Housing
FLSA: Non-Exempt
Job Overview:
Provides a wide range of administrative and clerical support to help THA be highly effective and efficient in the assistance it provides to its customers and partners; in the reports it makes to regulatory authorities; and in the service it provides to the public.
Responsibilities and Essential Duties:
Required Qualifications:
Education level:
Experience:
Specific skills:
Personal characteristics:
Physical abilities:
Licenses:
This job description should not be interpreted to be all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all of the job duties listed; some incumbents may perform some duties which are not listed; and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.
Department: Assisted Housing
Reports To: Supervisor, Assisted Housing
FLSA: Non-Exempt
Job Overview:
Provides a wide range of administrative and clerical support to help THA be highly effective and efficient in the assistance it provides to its customers and partners; in the reports it makes to regulatory authorities; and in the service it provides to the public.
Responsibilities and Essential Duties:
- Organize and maintain hard copies and electronic files. Administer the maintenance, retention, storage, and archiving of essential records and files.
- Create letters, documents, and reports.
- Maintain and manage records and database information in various computer programs which may include Microsoft Word, Excel, File Vision, and others.
- Assemble and mail verification forms, annual recertification packets, contracts, and other documents in timely fashion.
- Schedule, notify and conduct applicant meetings for the purpose of assisting applicants in the completion and submission of forms and documents.
- Handle and process all incoming mail for the inspectors and distribute as necessary.
- Create and mail miscellaneous correspondence. Generate address labels and perform tasks necessary for mass mailings and certified mailings.
- Answer telephone, greet visitors and answer inquiries from residents, landlords, staff, and supervisors, and from the general public in a professional and courteous manner.
Required Qualifications:
Education level:
- High School graduation or GED equivalent.
Experience:
- Six (6) months of experience in an office environment.
Specific skills:
- Must be able to communicate effectively both orally and in writing.
- Must possess strong organizational and computer skills, including Microsoft Suite.
Personal characteristics:
- A positive, proactive attitude
- Great people skills and the ability to be personable and professional
- Excellent organization and attention to detail.
Physical abilities:
- Must be able to remain in a stationary position 50% of the time.
- Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Clarity of vision at 20 inches or less. Ability to judge distances and spatial relationships to see objects where and as they actually are.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Licenses:
- Valid Florida Driver's License.
- Insurable under the agency's insurance policy.
This job description should not be interpreted to be all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all of the job duties listed; some incumbents may perform some duties which are not listed; and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.