JOB OVERVIEW:
The Supply Chain Franchise Coordinator works with the Director to develop and implement strategies to effectively support our franchise operations, both domestic and international. This includes supporting new market launches, support for existing markets with ever changing requirements, and executing of brand programs to ensure franchise restaurants maintain brand image.
ROLES AND RESPONSIBILITIES:
-Coordinate with the product supply and COE team to understand Menu changes, LTOs, and promotions
-Communicate Upcoming openings to our Supply Chain team, DC, and Exporters
-Provide product specs and information to franchise partners and Exporters
-Communicate Brand menu updates and LTOs to Supply Chain, Marketing, and Culinary teams
-Develop SharePoint files to enable franchise partners to adhere to supply chain processes and procedures
-Crafting quarterly Supply Chain newsletter for franchise partners with updates to current Supply Chain trends
-Develop food pricing files for NROs
-Follow up on Product shorts with the respective teams
-Manage tools such as NRO project template, Sharepoint, Smartsheet
-Support product registration process to include obtaining information from suppliers and supporting requests from exporters
-Manage external reports and partner with IT to ensure accurate reporting lists and updated recipients
-Updating the NRO supply chain tasks report and ensuring all tasks are completed
-Complete new franchise partner set up process for Foodservice and Smallwares
-Develop product Catalogs for upcoming openings
-Coordinate with the product supply team to understand any product shorts and their impact on franchise partners
-Manage shelf-life extensions to minimize financial exposure on behalf of franchise partners and distribution teams
-Research vendor invoicing to assure proper payments
-First escalation point of service issue prior to escalating to Manager or Director
-Perform special project work as requested
-Maintains electronic and paper-based file systems
-Actively participates with product development efforts, such as requesting and tracking samples, on-going verification of product quality, etc.
-Fields inquiries related to category, such as product complaints, pricing, shortages, outages, specifications, as well as for technical-related aspects
REQUIRED TECHNICAL SKILLS:
-Minimum of five years or relevant experience
-Experience with purchasing one or more categories of products or services
-General understanding of industry-related markets
-Experience with purchasing/buying negotiation tactics
-Understanding of business/business acumen
-Knowledge and familiarity with the use of software/information systems
REQUIRED EDUCATION:
-Bachelor of Science degree preferred but not required
OTHER KEY QUALIFICATIONS:
-Strong analytical skills.
-Unique combination of results orientation with ability to build strong interpersonal relations.
-Excellent organization, prioritization, and time management skills.
-Proven ability to lead meetings and teams effectively. Demonstrated success in presenting in large group settings.
-Strong track record associated with negotiation, problem solving and conflict management.
-Team player, loyalty, and professionalism.
-Demonstrated ability to multi-task in a fast-paced environment
PREFERRED SKILLS AND EXPERIENCE:
-People management experience preferred but not required
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