Student Assistant, IT Helpdesk

Job Summary

This entry-level position offers a unique opportunity for a current student to gain valuable work experience while contributing to the success of Lake Sumter State College. The Student Assistant will provide essential support, working closely with faculty and staff to ensure efficient operation or departmental activities.

This is a part-time position with an expected commitment of 20-25 hours per week. The schedule will be flexible to accommodate the student’s academic and other responsibilities.

Responsible for demonstrating LSSC’s values of Caring, Communicating, Collaborating, and Celebrating.

Students cannot work during class meeting times.

Essential Duties & Responsibilities

• Answer phones and assist callers
• Tracks work order tickets
• Performs light office work
• Performs Hardware installations and repairs
• Conducts Software installations
• Perform other duties as assigned

Knowledge, Skills, & Abilities

• Strong Organizational and multitasking skills
• Excellent Verbal and written communication skills
• Proficient in Microsoft Office Suite
• Ability to work independently and collaboratively in a team environment
• Demonstrated commitment to professionalism and confidentiality

COMPETENCY-BASED EDUCATION (CBE) GOALS ADDRESSED IN THIS POSITION:

• Career and Self Development
• Communication
• Professionalism
• Teamwork

Minimum Qualifications & Education

• Currently enrolled at Lake Sumter State College (min.6credit hours)
• Currently, hold and maintain a minimum 2.0 GPA
• Minimum age of 18 and not Dual Enrolled