About Convene Inc.
Convene, Inc. is a Tampa based, award-winning technology services organization with offices and resources throughout the US, Mexico, and India. We have successful, referenceable customers, competitive benefits, and high-growth opportunities.
Salesforce Developer (Service Cloud / Experience Cloud)
Location: Remote
Employment Type: Contract
Division: BAU
Summary
We are seeking a Salesforce Developer specializing in Service Cloud and Experience Cloud to build scalable customer-facing and agent-facing solutions.
This role focuses on case management, digital experiences, automation, and integrations that support customer service operations.
Key Responsibilities
Convene, Inc. is a Tampa based, award-winning technology services organization with offices and resources throughout the US, Mexico, and India. We have successful, referenceable customers, competitive benefits, and high-growth opportunities.
Salesforce Developer (Service Cloud / Experience Cloud)
Location: Remote
Employment Type: Contract
Division: BAU
Summary
We are seeking a Salesforce Developer specializing in Service Cloud and Experience Cloud to build scalable customer-facing and agent-facing solutions.
This role focuses on case management, digital experiences, automation, and integrations that support customer service operations.
Key Responsibilities
- Develop custom solutions using Apex, LWC, Visualforce, and Flow across Service Cloud and Experience Cloud.
- Build and optimize case management, Omni-Channel routing, knowledge management, and service processes.
- Design and deploy Experience Cloud sites including authentication, page layouts, custom components, and secure data sharing.
- Implement automation using Flows, Process Builder (legacy), and platform events.
- Integrate Salesforce with external systems using REST/SOAP APIs, middleware, or event-driven architecture.
- Collaborate with Customer Support, Product, and IT teams to deliver intuitive, scalable service experiences.
- Support release management, testing, and documentation.
- 5+ years Salesforce development experience.
- Strong hands-on experience with Service Cloud (cases, entitlements, SLAs, Omni-Channel).
- Proven experience building Experience Cloud portals and custom LWC components.
- Proficiency in Apex, LWC, SOQL, and integration patterns.
- Strong understanding of Salesforce security, sharing, and community access models.
- Excellent communication skills and stakeholder engagement ability.
- Salesforce certifications (Platform Developer I, Service Cloud Consultant, Experience Cloud Consultant) preferred.
- Experience with CPQ/Revenue Cloud
- Experience with CTI integrations, chatbots, or digital engagement.
- Familiarity with middleware (MuleSoft, Boomi).
- Knowledge of data migration tools and best practices.
- Strong UI/UX awareness for portal design.