ServiceNow Business Analyst (Senior Engineer - Cloud & Infra Management)

Role description

Title: ServiceNow Business Analyst

Location: Irving, Tx

About the Role:

The ideal candidate will be instrumental in designing, developing, and implementing solutions within the ServiceNow platform, with a particular focus on the Request Management module. This role requires a strong understanding of ITIL processes, excellent technical skills, and a proven ability to translate business requirements into effective ServiceNow solutions.

Responsibilities:

• Design, develop, and implement solutions within the ServiceNow platform, with a strong emphasis on the Request Management module (Service Catalog, Record Producers, Workflows, Approvals).
• Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications and actionable ServiceNow configurations.
• Develop and maintain Service Catalogs, including catalog items, record producers, variables, client scripts, UI policies, and workflow activities.
• Configure and customize ServiceNow forms, lists, UI actions, business rules, and other platform features.
• Create and manage complex workflows using the Workflow Editor to automate processes and ensure proper routing and approvals.
• Integrate ServiceNow with other internal and external systems using various integration methods (e.g., REST, SOAP, JDBC, LDAP).
• Perform testing, debugging, and troubleshooting of ServiceNow applications and configurations.
• Provide technical support and guidance to end-users and other development team members.
• Create and maintain comprehensive documentation for all developed solutions, including design documents, technical specifications, and test plans.
• Stay current with ServiceNow releases and new features, recommending and implementing platform enhancements where appropriate.
• Participate in code reviews and ensure adherence to best practices, coding standards, and security guidelines.

Required Skills and Qualifications:

Technical Skills:

• Strong expertise in ServiceNow development, including:
• Service Catalog and Request Management module.
• Workflow orchestration and automation.
• Scripting (JavaScript, GlideScript, UI Policies, Client Scripts, Business Rules).
• Configuration of UI Pages, UI Macros, UI Components, and widgets.
• Integration Hub and various integration methods (REST, SOAP, JDBC, LDAP).
• HTML, CSS, and AngularJS (for Service Portal development).
• Experience with Agile/Scrum development methodologies.
• Proficiency in ITIL processes (Incident, Problem, Change, Request, Knowledge Management).

Experience:

• 3+ years of experience as a ServiceNow Developer.
• Proven track record of successfully implementing and maintaining ServiceNow solutions, particularly within Request Management.
• Experience with various ServiceNow modules (e.g., ITSM, ITOM, ITBM) is a plus.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
• Detail-oriented with a commitment to delivering high-quality solutions.