Service Department Coordinator

Description

Job Summary: We are seeking a skilled and organized Service Department Coordinator to join our team. The Service Department Coordinator will be responsible for assisting in the day-to-day operations of our service department, including scheduling service calls, helping coordinating technicians, and ensuring timely completion of projects. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to multitask effectively.

Responsibilities:

1. Schedule Service Calls: Coordinate with clients to schedule service calls for repairs, maintenance, and inspections.
2. Dispatch Technicians: Assign service requests to appropriate technicians based on expertise, availability, and location.
3. Manage Work Orders: Create and manage work orders for service calls, ensuring all necessary information is documented and communicated to technicians.
4. Track Progress: Monitor the progress of service calls and ensure timely completion of projects.
5. Notice to Owners: Send notice to owners and COI's
6. Communicate with Clients: Provide updates to clients regarding the status of their service requests and address any questions or concerns they may have. Call Customers for approvals on NTE.
7. Coordinate Materials: Work closely with the procurement team to ensure necessary materials and equipment are available for service calls.
8. Documentation: Maintain accurate records of service calls, including work performed, materials used, and any additional notes. Complete Warranty Paperwork and file all service invoices.
9. Inventory Management: Assist in managing inventory levels for service-related materials and equipment.
10. Collections: Make Collection calls on outstanding unpaid invoices
11. Uniforms-Order all uniforms for service employees and review bills to keep account current and up to date
12. Time sheets- Review all daily time sheets and accuracy
    1. Track all un-billed hours at month end to reconcile.
13. Other Duties will be discussed and Assigned as the needs of the company change

Requirements

• Previous experience in a similar role, preferably in the roofing or construction industry.
• Excellent organizational and time management skills.
• Strong communication skills, both written and verbal.
• Ability to work effectively in a fast-paced environment.
• Proficiency in Microsoft Office
• Proficiency in Data Forma
• Knowledge of roofing materials and techniques is a plus.
• High school diploma or equivalent; additional education or certification in a related field is preferred.
• Bilingual in English and Spanish