Job Summary
The Service Advisor is responsible for providing a professional and customer-focused service experience from vehicle write-up through repair completion. This position communicates customer concerns to the service team, provides repair estimates and status updates, obtains necessary approvals, and helps coordinate the repair process to support accurate, timely completion of work.
The successful candidate will be organized, detail-oriented, able to manage multiple priorities in a fast-paced environment, and committed to providing exceptional customer service.
Essential Duties
Qualifications
Preferred Qualifications
The Service Advisor is responsible for providing a professional and customer-focused service experience from vehicle write-up through repair completion. This position communicates customer concerns to the service team, provides repair estimates and status updates, obtains necessary approvals, and helps coordinate the repair process to support accurate, timely completion of work.
The successful candidate will be organized, detail-oriented, able to manage multiple priorities in a fast-paced environment, and committed to providing exceptional customer service.
Essential Duties
- Serve as the primary point of contact for customers throughout the service and repair process.
- Open repair orders and accurately document customer concerns, requested services, and vehicle information.
- Review inspection findings and repair recommendations with customers and provide estimates for labor and parts.
- Obtain customer authorization before repairs or additional work are performed.
- Provide timely updates regarding repair status, changes in scope, costs, and anticipated completion.
- Coordinate with technicians, Parts personnel, and Service leadership to support timely and efficient repairs.
- Monitor open repair orders and ensure required documentation and customer authorizations are complete and accurate.
- Explain completed repairs and associated charges to customers and address questions or concerns professionally.
- Maintain accurate customer and vehicle information within dealership systems.
- Perform other duties and responsibilities as assigned.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
- High School Diploma or equivalency
- High school diploma or equivalent required.
- Previous customer service, automotive, or commercial truck service experience
- Excellent verbal and written communication skills
- Strong customer service and problem-solving skills
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and commitment to accurate documentation
- Ability to work effectively with customers, technicians, Parts personnel, and other departments
- Computer literate with the willingness to learn software programs utilized by the Company
Preferred Qualifications
- Knowledge of heavy-duty trucks, parts, maintenance, and repair terminology preferred
- Bi-Lingual - English/Spanish
- Procede Experience