POSITION: Restaurant Supply Coordinator
JOB OVERVIEW
To provide product supply and customer support to all existing restaurants nationwide in a call center environment. Provide a single touch point to restaurants for replacement units for durable products.
ROLES AND RESPONSIBILITIES
-Handle telephone and/or electronic requests from all levels of Operations and internal customers for new, replacement units, parts, or needed services.
-Access various information resources such as websites or in house documents to provide information such as pricing, specs, historical data, etc.
-Answer technical questions regarding Furniture, Fixtures, Equipment, Décor and Smallwares to ensure accuracy in purchasing, optimize cost savings, and guarantee ease of processing.
-Research Fixed Asset system to determine write off and communicate to Operations.
-Research and follow up on questions regarding product line with vendors and Operations as requested.
-Obtain appropriate approvals from Operations based on financial authorization levels.
-Input restaurant Smallwares orders into Oracle Order Management module noting special instructions and working closely with Smallwares distribution center to ensure customer satisfaction.
-Verify special shipping requirements with carriers and communicate to Operations as needed.
-Create accurate Purchase Orders (PO) in Oracle based on the orders received from Operations to avoid returns.
-Verify vendor acknowledgement of Purchase Order and ship date and confirm in Oracle.
-Communicate shipments to Operations and assist with installation of equipment using authorized service agents, as requested.
-Verify and make appropriate changes to Purchase Orders for invoice processing.
-Provide warranty assistance to Operations with follow up through resolution.
-Inter Store Transfer as needed; ensure documentation is communicated to all parties concerned; and verify equipment delivery to transferred restaurant.
-Field calls from logistic companies on shipping issues.
-Research online tracking systems for shipments and verify receipt of delivery.
-Perform special project work as requested, including acquisitions, new restaurant openings, international, etc.
-Support Operations by handling satisfactory resolutions of issues related to linens, pest control, food distribution, Direct TV, Smallwares product complaints, and fresh fish.
-Identify situations that may adversely affect the outcome of a request and advise Operations on the appropriate equipment to purchase to ensure compliance with Darden specifications.
REQUIRED TECHNICAL SKILLS
-1-3 years of customer service experience.
-Excellent computer skills in Oracle, Microsoft Office applications, Outlook, and strong working knowledge of the Internet.
-Excellent written and verbal communication skills with the ability to interact professionally with other departments and outside contacts.
REQUIRED EDUCATION
-High school diploma or equivalent.
OTHER KEY QUALIFICATIONS
-High level of organizational skills and follow through abilities.
-Ability to handle a heavy workload with minimal supervision in a fast-paced and changing environment.
-Excellent telephone manners and customer service skills.
-Strong interpersonal and teamwork skills.
-Ability to successfully manage multiple tasks and priorities simultaneously.
-Good judgment and decision-making abilities.
PREFERRED SKILLS:
-Bachelor's degree
-Restaurant operations experience
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