Rapid Regional Support Associate

Duties and Responsibilities

• Represent GEMAIRE as a leader in the industry ensuring maximum sales.
• Travel to branches assigned by the Area Operations Manager for specific assignments and/or general branch support (counter and warehouse)
• Maintain effective communication and collaboration with internal and external sales personnel, vendors, and contractors
• Support branch staffing needs as directed by the Area Operations Manager (counter and warehouse)
• Identify and address training opportunities related to safety, procedures, and workflow
• Maintain up-to-date knowledge of company policies and procedures
• Share best practices across the region to improve team efficiency and effectiveness in daily tasks
• Support training and development of team members to elevate branch standards
• Assist with resolution of customer relationship issues involving dealers and end users
• Pick, receive, and stock product accurately and properly; lead by example
• Provide observations and recommendations from branch visits to the Area Operations Manager to strengthen the division team
• Complete sales order processing for customers, including upselling associated items
• Perform other duties as assigned

Required Qualifications:

• Minimum 1+ year experience in HVAC, customer Service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently, but meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast paced environment.
• A willingness to learn and grow with our Company.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.
• Must have a clean driving record for at least the past 3 years.

Preferred Qualifications:

• Experience in a wholesale HVAC equipment supply house preferred.
• Bachelor's or Associate's Degree preferred.
• Bilingual (Spanish) preferred.

Education/Experience: Bachelor's or Associate's Degree preferred. Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.

Work Schedule: Monday through Friday with an occasional Saturday. This position may require working extra hours on occasion.

Physical Demands

Demand

Frequency

Sedentary - Lifting 0-10 pounds

Frequent

Light Lifting - 10-20 pounds

Frequent

Moderate Lifting - 20 to 50 pounds

Occasional

Heavy Lifting - 50 to 100 pounds

Occasional

Pulling/Pushing, Carrying

Occasional

Reaching or working above shoulder

Occasional

Walking

Frequent

Standing

Frequent

Sitting

Occasional

Stooping

Occasional

Kneeling

Occasional

Repeated Bending

Occasional

Climbing

Occasional

Desk Work/Computer use/Telephone use

Frequent

Operating a motor vehicle

Frequent

Operating a commercial vehicle

Never

Operating warehouse equipment, forklift, baseloid lift etc

Occasional

Other - Talk, Drive, visit customers etc.

Occasional

EEO Statement

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

Job Summary

Subsidiary: Gemaire Distributors

Business Title: Rapid Regional Support Associate

Objective

Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? As the Rapid Regional Support Associate, you will travel to branches within a region/area to complete specific assignments and/or provide general branch support (counter and warehouse). You will be responsible for providing excellent sales and service, assist in supervising and training other Counter and/or Warehouse Associates as well as assist management with daily operations. The ultimate goal of this role is to provide strong customer service and general support to our branches and customers.