About the Role
We are seeking Customer Service Representatives to support insurance escrow payments on behalf of banks and mortgage services. This is an entry-level, transaction-driven customer service role in a structured, professional environment.
Representatives are responsible for processing approximately 65-70 payments per day using online carrier portals, automated phone systems (IVR), and outbound calls to insurance carrier customer service departments.
Knoxville, TN 37923
$18/hour | Monday-Friday, 8:00 AM-5:00 PM
Long-term contract
Onsite Role | Onsite Interviews
What You'll Be Doing
What We're Looking For
CSA
We are seeking Customer Service Representatives to support insurance escrow payments on behalf of banks and mortgage services. This is an entry-level, transaction-driven customer service role in a structured, professional environment.
Representatives are responsible for processing approximately 65-70 payments per day using online carrier portals, automated phone systems (IVR), and outbound calls to insurance carrier customer service departments.
Knoxville, TN 37923
$18/hour | Monday-Friday, 8:00 AM-5:00 PM
Long-term contract
Onsite Role | Onsite Interviews
What You'll Be Doing
- Process insurance escrow payments using internal CRM-based software
- Complete payments through:
- Insurance carrier websites
- Automated phone/IVR systems
- Outbound calls to insurance carrier customer service teams
- Accurately update and track payment status in the system
- Use written procedures and industry manuals to resolve payment issues
- Work across multiple screens and documents at the same time
- Track daily workload and progress
- Escalate issues to team leads as needed
- Maintain a professional, calm, and friendly phone presence
What We're Looking For
- Strong customer service experience required
- Comfortable speaking on the phone in a professional, transaction-focused manner
- Ability to meet daily productivity and quality expectations
- Confident communicator with excellent spoken English
- Strong computer skills and ability to multitask across systems
- Reliable attendance and consistent work history
CSA