Job Skills / Requirements
Position Overview
SecTek, Inc. is seeking an experienced, highly professional, and customer-service-oriented Lobby / Concierge Security Officer for a premier Class A commercial and mixed-use development in Tampa, Florida.
This position serves as the primary point of contact for tenants, visitors, vendors, and guests while maintaining a safe, secure, and welcoming environment.
The selected candidate will combine traditional security responsibilities with executive-level hospitality and concierge services, including visitor management, access control, security monitoring, tenant assistance, and emergency response coordination.
We are seeking an individual who takes pride in their professional appearance, demonstrates exceptional communication skills, and can confidently balance security responsibilities with outstanding customer service.
This is a highly visible, customer-facing position requiring professionalism, attention to detail, discretion, and a welcoming personality.
Key Responsibilities
Lobby Security and Visitor Management
Concierge and Tenant Services
Preferred Qualifications
An active Florida Class D Security Officer License is mandatory
Education Requirements (All)
High school diploma or equivalent
Certification Requirements (All)
Driver's License
Active Florida Class D Security License
This is a Full-Time position
Position Overview
SecTek, Inc. is seeking an experienced, highly professional, and customer-service-oriented Lobby / Concierge Security Officer for a premier Class A commercial and mixed-use development in Tampa, Florida.
This position serves as the primary point of contact for tenants, visitors, vendors, and guests while maintaining a safe, secure, and welcoming environment.
The selected candidate will combine traditional security responsibilities with executive-level hospitality and concierge services, including visitor management, access control, security monitoring, tenant assistance, and emergency response coordination.
We are seeking an individual who takes pride in their professional appearance, demonstrates exceptional communication skills, and can confidently balance security responsibilities with outstanding customer service.
This is a highly visible, customer-facing position requiring professionalism, attention to detail, discretion, and a welcoming personality.
Key Responsibilities
Lobby Security and Visitor Management
- Maintain a professional and welcoming security presence at the main lobby and security desk.
- Greet tenants, visitors, guests, and vendors with exceptional courtesy and professionalism.
- Verify visitor authorization and manage visitor registration and badge issuance.
- Monitor lobby activity, building entrances, and designated access points.
- Enforce building access policies while maintaining a positive customer experience.
- Assist with tenant inquiries, visitor directions, and general property information.
- Coordinate after-hours visitor access in accordance with established procedures.
- Monitor CCTV surveillance systems and identify suspicious or unusual activity.
- Operate electronic access control and visitor management platforms.
- Monitor security alarms, emergency communications, and designated phone lines.
- Document security concerns and communicate incidents to appropriate personnel.
- Assist with access credential management and authorized entry procedures.
- Maintain awareness of building security conditions and operational concerns.
Concierge and Tenant Services
- Provide professional assistance to tenants, guests, and property visitors.
- Offer directions and general property guidance.
- Coordinate package acceptance and tenant notifications in accordance with property procedures.
- Assist with delivery coordination and loading dock communication.
- Maintain a polished, organized, and professional lobby security workstation.The following qualifications are required:
- Active and valid Florida Class D Security Officer License - REQUIRED at time of application.
- Minimum 2 years of professional security experience in a commercial office.
- HS diploma or equivalent.
- Minimum age of 18 years.
- Exceptional customer service and interpersonal communication skills.
- Professional appearance, polished demeanor, and strong verbal communication.
- Experience with electronic access control and video surveillance systems.
- Proficiency with Microsoft Office, computers, and web-based applications.
- Ability to multitask effectively in a busy, customer-facing environment.
- Strong observation, problem-solving, and conflict resolution skills.
- Ability to maintain confidentiality and exercise sound judgment.
- Reliable transportation and dependable attendance.
- Ability to respond professionally to security incidents and emergencies.
Preferred Qualifications
- Previous security or concierge experience in Class A commercial office buildings, corporate headquarters, luxury residential properties, hotels, or upscale hospitality environments.
- Visitor management, access control, and CCTV surveillance systems.
- Familiarity with electronic security reporting and incident management platforms.
- Experience coordinating vendor access, deliveries, and tenant service requests.
- CPR, AED, and First Aid certification.
- Strong administrative, organizational, and customer service skills.
An active Florida Class D Security Officer License is mandatory
Education Requirements (All)
High school diploma or equivalent
Certification Requirements (All)
Driver's License
Active Florida Class D Security License
This is a Full-Time position