Information Technology_USA - USA_System Administrator
2 Candidate Submittal Slots, New High Level Policy
MSP Owner: Rob Finton
Location: Irvine, CA - 100% Onsite
Duration: 6 months
skill id: 10891818
Competencies: 6-8+ years experience
IT Service Management Consulting
Role Descriptions:
Administer and configure the ITSM platform (e.g.| ServiceNow| JIRA| BMC Remedy| Ivanti). Manage incident| Problem| Change Request| and Asset management processes.
Develop and maintain service catalogs| workflows| and automation rules.
Monitor service performance and generate reports on SLAs| KPIs| and trends.
Collaborate with IT teams to ensure consistent and efficient service delivery.
Support ITIL process implementation and continuous improvement initiatives.
Provide training and support to end-users and IT staff on ITSM tools and processes.
Maintain documentation for ITSM configurations| procedures| and policies.
Ensure compliance with organizational and regulatory standards.
Essential Skills:
Responsible for managing and optimizing the IT Service Management platform and processes to ensure efficient delivery of IT services. This role involves configuring ITSM tools| maintaining service catalogs| managing workflows| and ensuring compliance with ITIL best practices. The ideal candidate will have experience with ITSM platforms and a strong understanding of service management principles.
MSP Owner: Rob Finton
Location: Irvine, CA - 100% Onsite
Duration: 6 months
skill id: 10891818
Competencies: 6-8+ years experience
IT Service Management Consulting
Role Descriptions:
Administer and configure the ITSM platform (e.g.| ServiceNow| JIRA| BMC Remedy| Ivanti). Manage incident| Problem| Change Request| and Asset management processes.
Develop and maintain service catalogs| workflows| and automation rules.
Monitor service performance and generate reports on SLAs| KPIs| and trends.
Collaborate with IT teams to ensure consistent and efficient service delivery.
Support ITIL process implementation and continuous improvement initiatives.
Provide training and support to end-users and IT staff on ITSM tools and processes.
Maintain documentation for ITSM configurations| procedures| and policies.
Ensure compliance with organizational and regulatory standards.
Essential Skills:
Responsible for managing and optimizing the IT Service Management platform and processes to ensure efficient delivery of IT services. This role involves configuring ITSM tools| maintaining service catalogs| managing workflows| and ensuring compliance with ITIL best practices. The ideal candidate will have experience with ITSM platforms and a strong understanding of service management principles.