Job Description
The Host/Hostess is responsible for greeting restaurant patrons with a positive friendly attitude. Assures patrons are seated in a timely manner assuring that guests have a favorable dining experience. Promote the Family Style Service culture through actions and positive attitude.
Responsibilities
HOW YOU WILL CREATE THE EXTRAORDINARY
Qualifications
WHAT YOU WILL NEED
The Host/Hostess is responsible for greeting restaurant patrons with a positive friendly attitude. Assures patrons are seated in a timely manner assuring that guests have a favorable dining experience. Promote the Family Style Service culture through actions and positive attitude.
Responsibilities
HOW YOU WILL CREATE THE EXTRAORDINARY
- Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
- Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
- Appropriately use all related equipment, including cash registers, Micros, and credit card machines.
- Assign and assist wait staff.
- Answer phone, greet guests, and keep track of seat availability in restaurant.
- Assist with bussing and resetting tables.
- Have knowledge of customer alcohol limitations and company policy and procedure regarding limitations.
- Have complete knowledge of all casino events and promotional activities, and assist as needed.
- Keep work area in a clean and orderly manner, including host area.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
- Perform other duties as assigned or reasonably requested by any member of management.
Qualifications
WHAT YOU WILL NEED
- Must be 21 years of age or older
- Proficient in English verbal and written
- Flexible to work various shifts, weekends, and holidays
- A high school diploma or GED equivalent is preferred.
- One year or more of restaurant experience is preferred.
ADDITIONAL REQUIREMENTS - Ability to push and pull up to 25 pounds
- Ability to lift and carry objects up to 25 pounds
- Ability to bend, stoop, twist, reach, and kneel repetitively
- Ascend and descend stairs and maintain equilibrium for an extended period
- Must be able to work from a standing position and/or walking motion for extended period
- Ability to work in a smoking and pet-friendly environment