Family Resource Center Outreach Manager

Children's Home Society of Florida

Since opening our doors in 1902, CHS became a part of Florida's history.

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we're changing the face of foster care and positively impacting children and families' lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families!

The Family Resource Center (FRC) Outreach Manageris accountable for leading community engagement and outreach strategy, strengthening community partnerships, supporting team development and ensuring consistent, high-quality outreach across all Family Resource Center locations and service areas. Overall, the Family Resource Center (FRC) Outreach Managercontributes to CHS's strategic objective of reimagining what true community impact means by creating the foundation for every child, every dream, every future.

WHY JOIN CHS?

• Uplifting mission-driven work culture
• Make an impact in your community and become a part of Florida's history!
• Growth and professional development opportunities
• Great benefits package, including generous paid time off and holidays

Primary Job Functions

1. Lead community engagement and outreach strategy, strengthening community partnerships, supporting team development and ensuring consistent, high-quality outreach across all Family Resource Center locations and service areas.

Community Engagement & Partnerships

• Collaborate with FRC leadership, team, community partners, and stakeholders to increase awareness of FRC services, expand community partnerships, promote family participation, and strengthen the organization's presence throughout the communities it serves.
• Coordinate outreach initiatives, resource fairs, workshops, family/neighborhood engagement activities, and community presentations.
• Plan and oversee the logistics of outreach events, staffing, materials, vendor participation, community partners, volunteers, and setup.
• Collaborate with Family Resource Center leadership to identify priority neighborhoods, populations, and outreach opportunities based on community needs and organizational goals.
• Promote FRC services through presentations, community meetings, neighborhood events, and public engagement opportunities.
• Build and maintain strategic partnerships with nonprofit organizations, healthcare providers, schools, faith-based organizations, businesses, government agencies, neighborhood associations, and other community stakeholders.
• Represent the Family Resource Center at community meetings, coalitions, networking events, and collaborative initiatives.
• Identify new partnership opportunities that increase access to resources and services for families.
• Recruit community partners, vendors, volunteers, and presenters for workshops, and outreach events.
• Ensure workshops and community events are scheduled, promoted, staffed, and evaluated for effectiveness.
• Support collaborative planning of educational workshops and resource events with community organizations.

Outreach Leadership

• Facilitate regular outreach team meetings and planning sessions.
• Collaborate with Family and Community Engagement team and other CHS staff to ensure coordinated service delivery.
• Develop and manage a comprehensive outreach calendar, coordinate workshops, community events, engagement initiatives, and ensuring outreach efforts align with organizational goals and community needs.
• Monitor outreach metrics including participation, community contacts, referrals, workshops, engagement, and partnership activities.
• Strategically schedule outreach activities to maximize community impact, family participation, and efficient use of staff resources.
• Monitor outreach performance and participation data to evaluate engagement strategies and identify opportunities for improvement.
• Develop outreach goals, performance measures, and engagement strategies that align with Family Resource Center objectives.
• Oversee outreach marketing, campaigns, social media efforts, newsletters, promotional materials, and community awareness initiatives.
• Coordinate development of outreach materials, success stories, press releases, and promotional content highlighting Family Resource Center services and community impact.
• Review and analyze outreach data to identify trends and recommend improvements.
• Ensure timely completion of outreach documentation, event reports, calendars, attendance records, and engagement data.
• Oversee collection of participant satisfaction surveys, Protective Factors Retro Surveys, and other feedback tools to evaluate outreach effectiveness and support continuous quality improvement.
• Prepare monthly outreach reports, performance dashboards, and summaries for Family Resource Center leadership.
• Ensure consistent outreach practices, branding, messaging, and family engagement strategies across all Family Resource Center sites.
• Ensure outreach messaging remains family-centered, culturally responsive, and consistent with CHS branding.

2. Recruit, develop and lead a team capable of supporting CHS performance and growth strategies (complying with COA Standard T3, when appropriate), while fostering an engaging, positive work environment.

• Recruit and supervise team members, fostering their development, including the transfer of knowledge obtained through training.
• Establish annual team goals and objectives; track and report results
• Coach, support, and evaluate team member performance, taking corrective action if needed.
• Deliver timely communication through regular management and team meetings.
• Implement policies and practices designed to prevent, recognize, and respond to work-related stress.
• Comply and confirm compliance with the CHS code of conduct, policies, practices, and legal obligations.
• Participate in succession planning to build the bench strength necessary for future talent needs.
• Develop a strong knowledge base and stay current on job-related issues, best practices, and trends.
• Participate actively in departmental meetings, training, and education, as well as the quality process.
• Pick up projects on the fly; perform other duties as assigned from time to time.

Job Qualifications

Education, Licenses & Certifications:

• Required - Bachelor's degree in Human Services, Social Work, Public Administration, Communications, Nonprofit Management, Community Development, or a related field required.
• Florida Driver's License within 30 days from hire is required, along with daily access to a reliable and insured vehicle.

Experience:

• Required - Three to five years of progressively responsible experience in community engagement, outreach, family services, nonprofit leadership, or program management. Experience analyzing outreach data and using performance metrics to improve engagement strategies.
  
  Preferred - Minimum one to two years of supervisory or team leadership experience. Planning and managing community outreach campaigns, workshops, public events, and strategic partnerships. Supervising outreach staff, volunteers, or multidisciplinary teams. Strong experience building collaborative partnerships with community organizations and stakeholders.

Knowledge of:

• Community Solutions general principles, practices, and performance standards. Various community resources and networks to enhance client experiences and results. Maintain current knowledge of community engagement best practices, family strengthening strategies, and emerging community resources. General confidentiality requirements and ethical standards in handling sensitive client-related and other data.

Skills/Ability to Demonstrate CHS Core Behaviors:

• Caring - Demonstrate active empathy, kindness, and compassion in every interaction, while setting healthy limits and boundaries with clients.
• Client-Focused - Provide high levels of customer service, exercising discretion/diplomacy while acting to protect clients when necessary.
• Curious - Exhibit willingness to explore/reframe problems as opportunities, using good judgement to solve practical problems.
• Committed - Manage multiple priorities while taking initiative to achieve to desired results and outcomes.
• Accountable - Meet critical deadlines, while maintaining high attention to detail and accuracy.
• Proficient - Undertake job duties with minimal supervision, using general office tools, including MS Office Suite and Teams.
• Resourceful - Accomplish tasks with available resources, stewarding CHS resources appropriately.
• Team Player - Collaborate and work well with colleagues, contributing to positive morale and spirit within the team.
• Coalition Builder - Establish internal and external connections to collaborate on shared goals.
• Inclusive - Interact effectively with others, being sensitive to differences in attitudes, styles, cultures, and socioeconomic backgrounds.
• Excellence-Driven - Is present and prepared, delivering high quality work.
• Leader - Exhibit a professional presence, demonstrating strong interpersonal and communication skills with unwavering Respect, Integrity, and Dedication to the CHS mission.
• For Supervision and Leadership Only - Balance empathy with action; have courage to take risks on people and ideas; be proactive, strategic, and forward thinking; create breakthrough results using data-driven, targeted approaches; catalyze commitment across all partners to transform life trajectories and community outcomes; and build individual, team and organizational capability and culture.

Together, good can be done.

Equal Opportunity Employer

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