JOB SUMMARY:
The Station Development Service Representative is responsible for handling emergency and non-emergency service calls, dispatching service contractors, and ensuring timely resolution of service requests. This role requires maintaining detailed records of dispatch activities, monitoring work orders, and coordinating with vendors to track service progress. The representative will communicate with supervisors and managers to address issues, schedule preventative maintenance, process invoices, and generate service reports.
REQUIREMENTS
JOB KNOWLEDGE
DUTIES AND FUNCTIONS
The above description reflects on the general details considered to describe the principle functions of the job. This is not a detailed description of all the work requirements that may be inherent in the job. The management reserves the right to alter the above requirements at any time.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
CRITERIA FOR EVALUATION
Evaluated on quality and quantity of work performed, attendance and punctuality records, reliability, as well as compliance with all GATE policies, including dress and grooming code, and where applicable, safety, sanitation, and security procedures and guidelines. Further evaluation criteria is included on company Employee Evaluation.
The Station Development Service Representative is responsible for handling emergency and non-emergency service calls, dispatching service contractors, and ensuring timely resolution of service requests. This role requires maintaining detailed records of dispatch activities, monitoring work orders, and coordinating with vendors to track service progress. The representative will communicate with supervisors and managers to address issues, schedule preventative maintenance, process invoices, and generate service reports.
REQUIREMENTS
- Must successfully complete a pre-employment drug screening and background check
- Must be able to work a flexible schedule, including weekends and holidays
- Must have a valid driver's license
- High school diploma or GED
- One year Dispatch experience or other relevant experience
- Must be detail-oriented and have strong organizational skills
- Must be able to sit for extended periods of time
JOB KNOWLEDGE
- Active listener with excellent communication skills
- Strong customer service skills
- Strong Problem-solving skills
- Ability to multi-task, set priorities and manage time effectively
- Knowledge of administrative procedures
- Proficient in Microsoft outlook, Excel, Word, PowerPoint
DUTIES AND FUNCTIONS
- Arrive to work on time, consistently
- Upon entering the property, arrive in business attire in crisp, clean and in good repair.
- Hair must be clean and cut in a becoming style; management has final approval
- Attend all required training, office and departmental meetings
- Receive emergency and non-emergency service calls and record significant information. After hours, on call rotation will be required
- Dispatch the appropriate service contractors to the job site
- Log and update all dispatch details, including those provided by the service technicians
- Speaking with supervisors or managers to resolve problems, requests for services or equipment
- Monitor and follow up with service vendors on work orders and ETA and resolution statuses
- Update and inform the supervisor/manager of the work order status and service ETA.
- Build sustainable relationships of trust through open and interactive communication
- Manage and schedule preventative maintenance
- Receiving and processing invoices
- Prepare weekly and/or monthly service reports
- Perform any additional tasks requested or assigned by the Vice President - Station Development.
The above description reflects on the general details considered to describe the principle functions of the job. This is not a detailed description of all the work requirements that may be inherent in the job. The management reserves the right to alter the above requirements at any time.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
CRITERIA FOR EVALUATION
Evaluated on quality and quantity of work performed, attendance and punctuality records, reliability, as well as compliance with all GATE policies, including dress and grooming code, and where applicable, safety, sanitation, and security procedures and guidelines. Further evaluation criteria is included on company Employee Evaluation.