Customer Service Field Representative

Job Title: Customer Service Field Representative

Location (city, state): Tampa, FL

Industry: Property Management / Residential Services

Compensation: $16 - $22 / hr

Work Schedule: Monday-Friday

About Our Client:

Our client is partnering with Addison Group to identify a professional and customer-focused Customer Service Field Representative to support residents and property operations in the Tampa area. This individual will act as a liaison between residents, vendors, and internal teams while assisting with property-related concerns and field service coordination.

Job Description:

The Customer Service Field Representative will provide in-person and remote support for residents across a portfolio of residential properties. This role combines customer service, field coordination, issue resolution, and administrative support to ensure a positive resident experience and efficient property operations.

Key Responsibilities:

• Serve as the primary point of contact for residents regarding property concerns, maintenance requests, and service follow-up
• Conduct field visits to occupied and vacant residential properties as needed
• Coordinate with maintenance vendors, contractors, and internal operations teams to ensure timely resolution of issues
• Document resident interactions, service updates, inspections, and property notes within internal systems
• Perform move-in/move-out walkthroughs and property assessments
• Assist with scheduling repairs, inspections, and service appointments
• Provide professional customer support while handling escalations and resolving resident concerns
• Maintain accurate records and communicate updates clearly to residents and management teams
• Support occupancy goals by helping maintain property standards and resident satisfaction

Qualifications:

• 2+ years of experience in customer service, property management, field operations, or resident services
• Strong communication and problem-solving skills
• Comfortable working both in the field and in an office environment
• Experience coordinating schedules, vendors, or service appointments preferred
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and customer management systems/CRMs
• Valid driver's license and reliable transportation required

Additional Details:

• Role will involve regular travel between residential properties throughout the Tampa area
• Opportunity for long-term growth within a stable and growing organization
• Ideal candidates come from property management, hospitality, retail operations, field service coordination, or customer support backgrounds

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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