Computer Support Specialist (Infrastructure & Support)

At Trax Credit Union, we exist to move people forward. We are committed to creating a path to financial health for every member we serve. Our work is guided by accountability, service, passion, integrity, respect, and excellence-and we're looking for leaders who bring these values to life every day.

Key Responsibilities

• Support and maintain the credit union's IT infrastructure, including network systems, servers, endpoints, telecom systems, and peripheral devices, ensuring high availability and performance
• Monitor, troubleshoot, and resolve hardware, software, network, and Windows-related issues across branch and corporate environments
• Provide end-user support for technical issues, including software applications, system access, and hardware functionality (onsite, remote, and phone support)
• Perform system configuration, installation, and testing for workstations, servers, telecom equipment, and other infrastructure components
• Administer and monitor backup procedures to ensure data integrity, security, and recoverability
• Maintain accurate documentation for systems, equipment, configurations, warranties, and support processes
• Manage and resolve service requests and incidents within established SLA timelines, ensuring timely ticket completion and service quality
• Install, configure, and deploy software updates and new applications across the organization
• Troubleshoot and repair IT equipment, including PCs, laptops, printers, phones, and other peripheral devices
• Work with cybersecurity tools and follow established security practices to support endpoint and infrastructure protection
• Stay current with emerging technologies and recommend improvements to enhance system performance, security, and efficiency
• Assist with planning and implementation of system upgrades, infrastructure enhancements, and technology initiatives
• Ability to travel to multiple branch locations (9 branches) as needed to provide onsite technical and infrastructure support
• Ability to lift and move IT equipment up to 30 lbs as part of regular job duties

Requirements

• 3-5 years of technical experience in IT, preferably in a financial institution
• Progressive experience supporting PC/LAN hardware, software, operating systems, and communication platforms (including Windows, Linux, and enterprise systems such as IBM AS400/iSeries)
• Experience working within a ticketing system and managing requests in alignment with SLA expectations
• Strong independent troubleshooting skills with exposure to infrastructure, networking, and system support
• Familiarity with telecom systems and supporting distributed branch environments is a plus

Why Trax Credit Union

At Trax, we invest in our employees so they can deliver their best every day. We are proud to offer the following benefits:

• Medical, Dental, and Vision coverage
• Employer-paid Short-Term & Long-Term Disability
• Life and AD&D Insurance
• 401(k) Retirement Plan
• Free Choice Plus Checking Account
• Exclusive Employee Financial Perks after 90 days on the job
• Loan discounts for consumer and home loans

Our Commitment

At Trax Credit Union, we don't just manage finances-we help people move forward. If you are passionate about making a difference, leading with integrity, and creating meaningful impact in your community, we encourage you to apply.