Client Services Administration

EOE Statement
ARAA Home Care, LLC is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

About the Organization
WELCOME TO ARAA Home Care, LLC, we are proud to serve the community with home care services that are tailored to the needs of medically fragile persons and their families. We work together as a team to give every patient a healthy experience worth smiling about.

ARAA Home Care, LLC is also a provider with The Department of Veteran Affairs (VA) Community Care Network (CCN) which is VA's direct link with community providers to ensure Veterans receive timely, high-quality care.

We give our best effort and dedication to provide exemplary home care services.

Goal Driven Home Care Services
ARAA Home Care, LLC, is a women owned Home Care company founded in McDonough, GA. We are women who have worked in different facets of the Home Care industry. Therefore, we have a great understanding for the challenges families face when caring for a loved one that has medical needs. Not only are we mothers, sisters, and aunts, we are also Veterans. As Veterans, we bring our Core Values to ARAA Home Care, LLC; Loyalty, Duty, Respect, Selfless Service, Honor, Integrity, and Personal Courage. We started this company with families as a whole in mind, not just caring for the patient, but providing relief for family member care takers.

Mission Statement
At ARAA Home Care, LLC, we focus on delivering quality care, exceeding expectations related to customer service. ARAA Home Care, LLC, is dedicated to providing the highest quality in home care to those who need assistance with daily life activities. ARAA Home Care, LLC, Home Care givers will work with clients in their home providing expert supportive care to all patients and families.

Category
Administration

Description

In this full-time position, you'll provide an efficient and confidential administrative service.

• Answer phone and email inquiries from customers
• Provide excellent customer service by answering questions and concerns
• Track customer interactions and maintain accurate records in databases
• Assist staff in using software platforms and troubleshoot issues
• Coordinate with other departments to resolve customer issues and complaints
• Update and maintain knowledge of company services
• Take calls from potential customers to inform them of our services and pricing. Follow up calls as needed to convert to new client.
• Collaborate with leadership in ways to increase staff and clients.
• Participate in team meetings and provide insights to improve customer satisfaction.
• Review and process referrals from hospitals, physicians, patients, or families.
• Assist with onboarding new clients as needed.
• Assist with scheduling as needed.
• Educate patients and families about home health services, care plans, and the roles of various healthcare professionals involved in their care.
• Delivery of bins and binders to new clients' homes to ensure caregivers are equipped with the necessary info to service clients.
• Create client binders and maintain client files electronically to ensure compliance with regulations and company policies and procedures.
• Manage office inventory and supplies
• Communicate schedule changes, callouts with clients as needed.
• Scheduling clients and workers; backfill for call outs as needed.

Assist Recruiter as needed with the following:

• Coordinate and conduct onboarding of staff
• Prepare pre-employment files by creating packet ready with all onboarding documents for potential employees to complete.
• Collect employment documents and upload to appropriate file.

Position Requirements

Experience required:

• Experience with Microsoft Office (Word, Excel, Powerpoint)
• Administrative Assistant experience preferred
• - Health care experience preferred (previous experience in an intake role would be ideal)
• Requirement for job duties able to lift up to 50lbs
• Ability to think and work independently and with direction and communicate with staff members in a fast paced and sometimes stressful environment.
• High school graduate
• Valid driver's license and Insurance
• Meet recurring training requirements
• Travel required (Hillsborough, Polk, Mantee)

Knowledge and skills required:

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Evidence of good written and oral skills for communication and understanding. Effective interpersonal skills and working with others.
• Adaptability.
• Planning and Organization.

Personal Attributes:

• Positive and flexible attitude.
• Adaptability to change in a fast-paced environment
• The desire to make a difference.
• The ability to plan and prioritize workload.
• Professional presentation of self within the workplace.
• Understanding of and commitment to equality of opportunity.

Full-Time/Part-Time
Full-Time

Tags

Rate of Pay
$18-$20

Willing to travel
Required

Position
Client Services Administration

Created By
Temika Webb

Number of Openings
1

Number Filled
0

Exempt/Non-Exempt
Non-Exempt

Hiring Manager(s)
Kendra Baxter

Open Date
6/11/2026

Location
FL - ARAA Home Care, LLC

This position is currently accepting applications.