Business Analyst - IT & Technology Optimization
Cole Scott and Kissane PA
Tampa, FL 33609, USA
5/19/2026
Data Analyst
Full time
Job Description
The Business Analyst - IT & Technology Optimization will serve as the bridge between business stakeholders and the IT organization. This role is responsible for formalizing business requirements, converting user feedback into actionable work items, improving enterprise application utilization (including Litify and iManage), and supporting structured project intake and roadmap governance.
The Business Analyst will play a critical role in maturing technology governance, enabling cross-functional prioritization, and improving adoption, reporting, automation, and workflow efficiency across the firm
Key Responsibilities
Business Requirements & Stakeholder Engagement
Feedback Intake & Issue Resolution Management
Application Optimization & Utilization
Project Intake, Governance & Roadmapping
Change Management & Adoption Support
Qualifications
Required
Preferred
Core Competencies
Success Metrics (First 12-18 Months)
Improved stakeholder satisfaction with IT responsiveness and communication
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The Business Analyst - IT & Technology Optimization will serve as the bridge between business stakeholders and the IT organization. This role is responsible for formalizing business requirements, converting user feedback into actionable work items, improving enterprise application utilization (including Litify and iManage), and supporting structured project intake and roadmap governance.
The Business Analyst will play a critical role in maturing technology governance, enabling cross-functional prioritization, and improving adoption, reporting, automation, and workflow efficiency across the firm
Key Responsibilities
Business Requirements & Stakeholder Engagement
- Partner with Practice Leaders, Operations, HR, Finance, and IT to gather and document business requirements
- Translate user pain points into clearly defined business and functional requirements
- Facilitate workshops and working sessions to redesign workflows by practice area
- Serve as liaison between technical teams and business stakeholders to ensure alignment
Feedback Intake & Issue Resolution Management
- Design and manage a formalized firmwide feedback intake process (surveys, forms, pilot groups)
- Convert stakeholder frustrations and operational gaps into tracked work items
- Develop and maintain dashboards tracking issue age, ownership, SLA, and status
- Partner with accountable business owners to ensure timely resolution
- Publish regular summaries of resolved issues and improvements
Application Optimization & Utilization
- Conduct feature utilization reviews across Litify, iManage, and collaboration platforms
- Analyze adoption data and identify underutilized modules
- Recommend and prioritize optimization opportunities
- Support deep-dive Litify workflow redesign, automation opportunities, and reporting improvements
- Assist with modernization of iManage configuration, including metadata, workspace templates, search refinement, and automation workflows
Project Intake, Governance & Roadmapping
- Support the development and operation of a PMO-style project intake and management system
- Define and document project business cases and scoring criteria (impact, urgency, security, compliance)
- Assist in maintaining a 24-36 month technology roadmap
- Prepare reporting materials for Technology Leadership Committee and firm leadership
- Ensure projects have defined scope, measurable outcomes, and stakeholder accountability
Change Management & Adoption Support
- Partner with IT leadership to standardize change communication practices
- Contribute to release notes, training content, and stakeholder engagement plans
- Support development of structured onboarding and role-based learning paths
- Help build and organize a centralized knowledge repository (guides, FAQs, templates, training materials)
Qualifications
Required
- 5+ years of experience as a Business Analyst, Systems Analyst, or IT Program Analyst
- Experience gathering and documenting business and functional requirements
- Strong stakeholder facilitation skills across executive and operational levels
- Experience with enterprise application optimization and workflow analysis
- Strong analytical skills with experience building dashboards and reporting metrics
- Familiarity with structured project intake and governance processes
Preferred
- Experience in a law firm or professional services environment
- Experience with Litify (Salesforce-based systems)
- Experience with iManage or enterprise document management systems
- Exposure to change management frameworks
- Experience working within or helping establish PMO structures
Core Competencies
- Cross-functional influence without direct authority
- Process redesign and workflow analysis
- Data-driven decision making
- Structured problem solving
- Clear written and verbal communication
- Executive-ready reporting
Success Metrics (First 12-18 Months)
- Formalized intake and tracking of firmwide IT pain points
- Measurable increase in application feature utilization
- Clear, prioritized technology roadmap adopted by leadership
- Reduction in unresolved or aging IT issues
Improved stakeholder satisfaction with IT responsiveness and communication
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.