Account Manager - Lee

Description

Position Overview: We are seeking a dedicated and results-driven Account Manager to join our landscaping business. As an Account Manager, you will be responsible for managing a portfolio of client accounts, building strong relationships, and driving customer satisfaction. You will collaborate with cross-functional teams, coordinate project execution, and ensure the successful delivery of landscaping services that meet or exceed client expectations.

Responsibilities:

1. Client Relationship Management:
   • Serve as the primary point of contact for assigned client accounts, developing and nurturing strong relationships.
   • Understand client needs, preferences, and goals, and align our services to meet their requirements.
   • Conduct regular meetings with clients to provide updates, address concerns, and identify opportunities for upselling or cross-selling.
   • Actively seek client feedback and take proactive measures to enhance client satisfaction and loyalty.
2. Account Management:
   • Oversee the entire lifecycle of client projects, from initial consultation to completion.
   • Collaborate with internal teams, such as designers, technicians, and landscapers, to ensure projects are executed smoothly.
   • Develop project plans, timelines, and budgets, ensuring adherence to deadlines and financial targets.
   • Monitor project progress, resolve any issues, and communicate updates to clients and stakeholders.
3. Customer Service and Support:
   • Provide exceptional customer service, promptly responding to client inquiries, requests, and concerns.
   • Act as a liaison between clients and internal teams, ensuring effective communication and problem resolution.
   • Address any service-related issues or complaints in a professional and timely manner.
   • Strive to exceed customer expectations and maintain a high level of client satisfaction.
4. Business Development and Growth:
   • Identify opportunities for upselling and cross-selling additional services to existing clients.
   • Collaborate with the sales and marketing teams to develop strategies to expand the client base.
   • Attend industry events, networking functions, and trade shows to build relationships and generate leads.
   • Stay updated on industry trends, competitors, and market conditions to provide valuable insights.
5. Financial Management:
   • Collaborate with the accounting team to create accurate project estimates and proposals.
   • Monitor project costs and budgets, ensuring profitability and cost-effectiveness.
   • Review and approve client invoices, ensuring accuracy and timely billing.
   • Address any billing disputes or discrepancies in a professional and timely manner.
6. Team Collaboration:
   • Collaborate closely with internal teams, such as sales, marketing, design, and operations, to ensure smooth project execution and customer satisfaction.
   • Provide necessary project details and specifications to internal teams and coordinate their efforts.
   • Foster a collaborative and positive work environment, promoting teamwork and effective communication.

Requirements

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field is a plus
• Proven experience (2+ years) in account management or a similar client-facing role in the landscaping or related industry.
• Excellent interpersonal and communication skills to establish and maintain strong client relationships.
• Strong organizational and multitasking abilities, with the ability to manage multiple projects simultaneously.
• Solid understanding of landscaping principles, materials, and practices.
• Proficiency in CRM software, project management tools, and Microsoft Office Suite.
• Strong problem-solving and negotiation skills to address client needs and resolve issues.
• Ability to work well under pressure, meet deadlines, and achieve targets.
• Self-motivated with a proactive approach to customer satisfaction and business growth.
• Have a valid drivers license